O&O Park Team Lead - Part-Time

Sky Zone • Santa Clarita, CA

7d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads support park operations, team accountability, safety, and guest experience by leading from the floor and stepping into operational areas as needed.

The position may include leading front desk and membership sales, coordinating parties and events, or managing café inventory, health and safety standards, facilities, equipment, attractions, and park cleanliness. A Part-time Flex Lead option, which is not available at all park locations, works primarily on weekends and rotates as needed to cover other Leads' breaks and time off. The position is onsite and part-time.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and leading by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experiences and park operations.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone's “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through event completion.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and maintain park cleanliness and safe, working conditions.
• Lead facilities projects to improve guest experience and maintain the park's appearance.
• For the Part-time Flex Lead option, work primarily on weekends and rotate as needed to cover other Leads' breaks and time off.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401(k) plan with company matching; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed