O&O Park Team Lead - Part-Time

Sky Zone • Las Vegas, NV

1d • Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role for individuals ready to take on operational responsibility and develop leadership skills. Team Leads rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining experience across key areas of park operations. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping keep the park running safely and effectively.

The role combines on-the-floor team leadership with guest service, sales, safety, and operational responsibilities. Team Leads coach and support team members, help maintain seamless guest experiences, promote memberships and programs, and ensure the park is clean, safe, and operationally ready. Depending on the rotation, they may lead front desk sales and service, oversee parties and events, or manage café inventory and facility readiness. A part-time Flex Lead option is available at some locations, primarily for weekend coverage and to cover other Leads’ breaks and time off.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first mindset and willingness to help where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, supporting operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are followed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and guest experience from booking through completion.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee equipment and attraction maintenance and park cleanliness, ensuring facilities are safe and in good working condition.
• Lead facilities projects that improve the guest experience and maintain the park’s appearance.
• For the part-time Flex Lead option, provide primarily weekend service and engagement support and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Full-time employees receive medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed