O&O Full Time Team Lead

Sky Zone•Parker, CO

3d•$18 - $19•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual who is ready to grow into greater responsibility. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building operational and leadership experience. When the General Manager or Operations Manager is not on-site, the Team Lead acts as Manager on Duty to help keep the park running safely and effectively. The Team Lead leads from the floor, supports and coaches team members across departments, helps maintain a seamless guest experience, and communicates guest issues, operational challenges, and safety concerns to the Management Team. Depending on the rotation, responsibilities include driving front desk and membership sales, overseeing parties and events, managing café inventory and ordering, maintaining health and safety standards, and overseeing park cleanliness, equipment, attractions, and facilities projects. The role requires availability for evenings, weekends, and holidays, and the ability to move throughout the park and lift and carry at least 20 pounds as needed, with or without reasonable accommodation. The position is full-time and onsite. Compensation is $17.50–$18.89, based on qualifications and experience. The application deadline is November 15, 2026, though applications are reviewed on a rolling basis until the position is filled.

Requirements

Must be at least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first mindset and willingness to help where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Step into operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive guest experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment, attractions, and park cleanliness, and lead facilities projects.
When assigned as a Part-time Flex Lead, provide weekend coverage, support service and engagement, and rotate as needed to cover other Leads’ breaks and time off.