Part-Time O&O Team Lead

Sky Zone • Oakdale, MN

3d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for helping run shifts and supporting a strong guest experience. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD), maintaining park operations, safety, and team accountability.

This role provides on-the-floor leadership across departments, including coaching and supporting Team Members, stepping into operational areas as needed, communicating issues to the Management Team, and ensuring safety, cleanliness, and consistent shift procedures. Depending on the assigned leadership area, the Team Lead may drive front desk and membership sales, oversee parties and events, or manage café inventory and park facilities. A part-time Flex Lead option is available at some locations, primarily on weekends, to cover breaks and time off for other Leads.

The position is part-time and onsite. Compensation is $16.00 plus bonus, based on qualifications, experience, and performance. The posting notes that full-time employees at CircusTrix receive medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility depends on age and tenure requirements.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first mindset and willingness to support others and work wherever needed.
• Personal ownership, preparedness, follow-through, and a willingness to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Lead on the floor by coaching, supporting, and delegating to Team Members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, lead guest interactions according to Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support a positive guest experience from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects to improve the guest experience.
• As a Part-time Flex Lead where available, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.

Benefits

• Full-time employees at CircusTrix receive medical, dental, and vision coverage.
• Full-time employees at CircusTrix receive a 401(k) plan with company matching; eligibility depends on age and tenure requirements.
• Compensation of $16.00 plus bonus, based on qualifications, experience, and performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed