O&O Part Time Team Lead

Sky Zone • Dayton, OH

10d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role designed for high-potential individuals who are ready to take on operational responsibility and develop leadership skills. The role rotates across Sales & Service, Parties & Events, and Food & Beverage/Facilities, with opportunities to lead shifts and serve as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads support park operations, safety, team accountability, and guest experience, while helping prepare for higher levels of responsibility.

The position includes providing on-the-floor leadership, coaching and supporting team members, stepping into operational areas as needed, and communicating guest issues, operational challenges, and safety concerns to management. Team Leads support sales and membership growth, model service standards, oversee events, manage café inventory and ordering, and help maintain park equipment, attractions, cleanliness, and operational readiness. A part-time flex lead option is available at some locations, primarily on weekends, to cover breaks and time off for other leads.

The role is part-time and onsite. Compensation is $15 per hour, based on qualifications, experience, and performance. The posting describes benefits for full-time employees, not specifically for this part-time position.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including POS systems, Microsoft Office Suite, and Teams, and ability to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote park offerings, memberships, and programs.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling opportunities.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance and cleanliness of equipment, attractions, and the park, ensuring safe and good working condition.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the flex lead option, provide weekend-focused service and engagement support and rotate as needed to cover breaks and other leads’ time off.

Benefits

• Medical coverage, listed for full-time employees.
• Dental coverage, listed for full-time employees.
• Vision coverage, listed for full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed