Part-Time O&O Team Lead

Sky Zone • Oakdale, MN

2d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, motivated person ready to build operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for supporting park operations and running shifts. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping ensure safety, accountability, operational readiness, and a positive guest experience.

The Team Lead provides floor-level leadership across departments, coaches and supports Team Members, promotes memberships and programs, and handles guest or operational concerns. The role also includes enforcing safety policies, completing incident reports when needed, following opening, closing, and shift procedures, and maintaining park cleanliness and readiness.

Depending on the rotation, the Team Lead may guide front desk service and sales; oversee parties, events, staffing, scheduling, and upselling; or manage café inventory, food safety, facilities, equipment, and park cleanliness. A part-time Flex Lead option is available at some locations, primarily on weekends, to support service and cover other Leads’ breaks and time off.

Requirements

• Be at least 18 years old.
• Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Have prior supervisory or leadership experience.
• Be available to work evenings, weekends, and holidays.
• Demonstrate basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
• Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
• Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Show curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
• Have a hands-on, team-first mindset and be willing to step in where needed.
• Demonstrate personal ownership, preparation, follow-through, and leadership by example.
• Use sound judgment and remain respectful, calm, and coachable under pressure.
• Be able to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
• Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, supporting operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model service excellence and mentor Team Members in guest engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach Team Members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and guest experience from booking through completion.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and ensure the park is safe, clean, and in good working condition.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the Flex Lead option, provide weekend coverage as needed, support service and engagement, and cover breaks and time off for other Leads.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401(k) plan with company matching, subject to age and tenure eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed