O&O Full Time Team Lead

Sky Zone•Parker, CO

1d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual who is ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for helping run shifts and supporting park operations. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, maintaining operational excellence, safety compliance, and team accountability. The Team Lead provides floor-level leadership across departments, coaches and supports team members, helps maintain seamless guest experiences, and communicates guest issues, operational challenges, and safety concerns to the Management Team. The role also supports membership and program sales, guest service, event execution, café operations, inventory, facilities, equipment maintenance, and park cleanliness. Evening, weekend, and holiday availability is required. This is an onsite, full-time, non-exempt position reporting to the General Manager.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and Microsoft Office Suite and Teams; ability to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to support others and step in where needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experience and operations.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
Model service excellence and mentor team members in customer engagement and guest service.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions, and maintain park cleanliness and safe, working conditions.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time flex lead option where available, work primarily weekends and rotate as needed to cover other Leads’ breaks and time off.