Team Lead - Somerset Collection

Tecovas•Troy, MI

About The Position

Tecovas is seeking a part-time Team Lead to help create a profitable, customer-centric store environment by developing the team and managing store operations. The role supports product flow and uses merchandising and customer-service skills to create a compelling in-store experience. The Team Lead supports the Store Manager, builds strong team communication, delivers excellent customer service, maintains visual and operational standards, and helps the store provide a premium omnichannel experience.

Requirements

At least 2 years of retail management experience.
Availability to work 15–20 hours per week.
Exceptional leadership, selling, and customer-service skills.
Strong merchandising skills and a history of delivering financial results.
A proven record of hiring and developing talent.
Experience in coaching, counseling, and conflict resolution.
An independent, proactive, results-driven work ethic.
High character, honesty, and transparency.
High school diploma required.
At least 18 years of age.
Ability to stand and walk for extended periods and reach overhead, bend, squat, and kneel while organizing and stocking inventory.
Ability to deliver excellent customer service while implementing loss-prevention practices.
Ability to regularly lift up to 30 pounds and perform store maintenance tasks.
Reliable transportation.
Availability to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed.

Nice To Haves

College degree preferred.

Responsibilities

Support the Store Manager in recruiting, hiring, retaining, and developing talent, and in creating and maintaining a succession strategy.
Foster strong communication and teamwork to balance operational, visual, and customer priorities.
Administer performance appraisals, set goals, and conduct consistent touch-bases with direct reports.
Cultivate genuine customer connections and act as a brand ambassador who reflects company values.
Promote a positive service environment, an energized pace, and team development.
Deliver detailed product services, including branding, debossing, boot stretching, brim shaping, and boot shines.
Understand the omnichannel business and use processes and tools to better serve customers.
Share product knowledge and uphold stock-to-sales processes, presentation standards, and product placement.
Maintain an effective store structure, floor plan, and appropriate fixture usage.
Ensure compliance with shipment, transfer, and restock standards.
Follow and promote awareness of internal and external loss-prevention procedures.
Set clear objectives and expectations to maintain consistent store experiences and excellent operational and visual standards.
Encourage adaptability, support change, and enable the team to execute a shared vision.