Store Leader - Somerset Collection

Skims•Troy, MI

19h

About The Position

SKIMS is seeking a Store Leader to build, develop, and nurture a team that embodies the SKIMS ethos and contributes to the store’s success. The role calls for a people-first leader with a passion for product, strong operational skills, business acumen, attention to detail, and the ability to address complex problems. The Store Leader collaborates with the HQ team and leads the store team in delivering elevated service while maintaining an energetic, refined retail experience. They coach in real time, develop talent, set performance standards, and make decisions that support store results and an inclusive customer experience.

Requirements

At least 4 years of leadership experience.
Proven track record of hiring, leading, and developing effective store teams.
Strong written and verbal communication skills and ability to work effectively with others.
Deep understanding of customer service principles and ability to provide exceptional service to all customers.
Strong problem-solving abilities and ability to adapt and evolve.
Strong operational and organizational skills.
Strong visual merchandising skills and a keen eye for detail.
Must be able to stand, remain physically active, move around all areas of the store, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for product, and regularly lift, carry, and move items weighing up to 40 pounds throughout the shift.
Open availability, including evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer.

Responsibilities

Lead a customer-obsessed team that delivers welcoming, inclusive, personalized service; set floor standards and coach in real time to improve customer connection and conversion.
Coach the team to provide elevated service at speed, using floor presence and emotional intelligence to guide high-volume moments while maintaining authenticity and culture.
Embed SKIMS’s mission and values in the store experience, educate Team Members, develop product expertise, and bring the SKIMS story to employees and customers.
Lead daily operations and visual execution; maintain store standards, replenishment, and merchandising.
Own key business metrics, including P&L, payroll, inventory, and productivity; analyze business trends and adjust strategies to drive sales and efficiency.
Use sound decision-making, appropriate tools, strategic scheduling, and management of controllable costs to optimize performance while keeping customers central.
Model learning agility and continuous improvement; share feedback with the team and corporate partners and adapt when plans evolve.
Hire, onboard, and retain talent; recruit proactively and build a strong store culture and team performance.
Create development plans, provide intentional feedback and coaching, support career progression, and build future bench strength.
Communicate clearly and create accountability, ownership, collaboration, mutual respect, teamwork, energy, and resilience.
Motivate the team through data, behaviors, and outcomes, aligning daily actions with the long-term business vision.
Partner cross-functionally with HQ Support on strategies, feedback, and initiatives that support store and brand success.