Team Lead - Somerset Collection

Tecovas•Troy, MI

About The Position

Tecovas is seeking a Part-Time Team Lead to help create a profitable, customer-centric store environment by developing the team and managing store operations. The role supports product flow and uses merchandising and customer-service skills to deliver a compelling in-store experience. The Team Lead supports the Store Manager with talent and succession planning, fosters communication and teamwork, and helps maintain consistent operational, visual, and customer-service standards. The role also serves as a brand ambassador, delivers specialty product services, supports omnichannel processes, and maintains inventory, presentation, and loss-prevention procedures. The position requires availability for 15–20 hours per week, including weekends, evenings, and holidays as needed. The stated hourly rate is $19.00; actual compensation depends on the candidate’s skills, qualifications, and experience. Part-time benefits include competitive hourly compensation with incentives, free boots, and an employee discount.

Requirements

At least 2 years of retail management experience.
Availability to work 15–20 hours per week.
Exceptional leadership, selling, and customer-service skills.
Strong merchandising skills and a history of delivering financial results.
Proven ability to hire and develop talent.
Experience in coaching, counseling, and conflict resolution.
Independent, proactive, results-driven work ethic.
High character, honesty, and transparency.
High school diploma required.
Must be at least 18 years old.
Ability to stand and walk for extended periods and to reach overhead, bend, squat, and kneel while organizing and stocking inventory.
Ability to lift up to 30 pounds regularly.
Reliable transportation.
Availability to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed.

Nice To Haves

College degree preferred.

Responsibilities

Support the Store Manager in recruiting, hiring, and retaining talent.
Support the Store Manager in creating and maintaining a succession strategy.
Foster communication and teamwork to balance operational, visual, and customer priorities.
Administer performance appraisals, set goals, and conduct regular touch-bases with direct reports.
Cultivate genuine customer connections and demonstrate service that reflects company values.
Promote an energized pace, positive service environment, and team development.
Provide product services such as branding, debossing, boot stretching, brim shaping, and boot shines.
Understand omnichannel business practices and implement processes and tools that improve customer service.
Facilitate the sharing of product knowledge.
Uphold stock-to-sales processes and presentation standards, and manage product placement.
Maintain an effective store structure, floor plan, and appropriate fixture usage.
Ensure compliance with shipment, transfer, and restock standards.
Follow internal and external loss-prevention procedures and build awareness of them.
Set clear objectives and expectations to support a consistent store experience and high operational and visual standards.
Encourage and demonstrate adaptability, positively support change, and help the team execute a shared vision.
Deliver excellent customer service while implementing loss-prevention practices.
Perform store maintenance tasks and organize and stock inventory.