Make Team Lead- N1

J.M. Smucker Co•Decatur, AL

11d

About The Position

The Team Leader leads an operating shift and is responsible for continuous improvement, training, and collective team performance. Performance is measured through the team scorecard and overall skill development. This role is not automatically a Tier 4 role, but provides a selected technician with a leadership path toward Tier 4 in the Decatur Tier Progression System. The Team Leader oversees shift planning, staffing, resource deployment, team meetings, performance tracking, operational standards, and time and attendance management. The role develops team members through training plans, coaching, feedback, accountability, and conflict resolution, while supporting effective cross-functional operations. The Team Leader also works with the team and leadership to prevent and solve operational problems and improve performance.

Requirements

Strong leadership.
Strong collaboration and communication skills.
Fewer than 3 absences in the last 12 months (3 points or less).
Not active in the Progressive Discipline Process at Written Warning or above.
Must have been in the current department for 12 months.
Must not have work restrictions that prevent performing the essential functions of the posting department.

Responsibilities

Own the team’s collective performance in safety, quality, and productivity.
Develop a shift plan before the team meeting that meets team commitments.
Deploy resources according to the work flow and business needs.
Use team meeting time effectively, ensuring commitments are resourced and team owners lead their areas.
Lead EOS and DDS meetings.
Measure, track, and review team performance using scorecards and gap analysis, monthly or weekly as required.
Ensure all line positions are covered and adequate expertise is maintained, including vacation and overtime planning.
Rotate team positions to support training, ownership of results, and career plan objectives.
Deploy resources to broader work to address key team losses.
Own the team skill matrix and training needs, and ensure skill maintenance expectations are met.
Ensure the trigger list is followed for HSE, Quality, Organization, and Production.
Maintain Right-to-Run standards across Packing and operational standards, including CILs, CNTL, sanitation, QA checks, and defect elimination.
Manage Workday time and attendance activities, including daily time verification, time-off entry, and absence management.
Complete work plans and one-on-ones with team members, and coach functional owners such as SFLs and QFLs on scorecard completion and delivery.
Ensure every team member has a training plan and remove barriers to training so the team can be high-performing, flexible, and self-sufficient.
Provide feedback on counterproductive interpersonal and operational behavior, and give balanced feedback based on observations.
Lead principle-based decision-making to achieve win-win outcomes and facilitate conflict resolution.
Coordinate effectively with Make, Pack, and Ship to deliver Feed to Ship flow for the customer.
Support cross-functional communication with Logistics, QA, and HR to meet shift demands.
Develop the team in safe, high-quality, productive operations and drive continuous improvement.
Maintain a corporate-level understanding of QMS.
Manage team masterplans, 90-day plans, and team scorecards.
Collaborate with the OC Leader to manage the skill matrix (Future State).
Work with the OC Pillar Leader to plan and execute team-building events (Future State).
Reinforce the Accountability Model to provide feedback and improve team effectiveness.
Work proactively with the team and leadership to mitigate operational problems before they occur.
Champion SQMS tools to solve problems to root cause, including why-why, AM, Breakdown Elimination, and FI, as needed.
Provide improvement feedback in the Production Planning/Scheduling Process.
Work with Process and Packing Technology Leaders to eliminate interdepartmental losses (Future State).