Part Time Team Lead $13-15/hr

Sky Zone • Knoxville, TN

12d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including stepping in as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads support team members, guest experiences, safety, and day-to-day park operations across departments.

The role includes leading front desk service and sales, overseeing parties and events, and managing café inventory, facilities, and equipment readiness. A part-time Flex Lead option is available at some locations, primarily on weekends, to support service and engagement and cover breaks or time off for other Leads.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, with the ability to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first mindset and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and leading by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify opportunities, and promote park offerings to drive membership and program sales.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling opportunities.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions, and maintain park cleanliness and safe working condition.
• Lead facilities projects that improve the guest experience and maintain the park’s appearance.
• For the Flex Lead option, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.

Benefits

• Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed