Part Time Team Lead $13-15/hr

Sky Zone • Knoxville, TN

1d • $13 - $15 • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational leadership, supports team members, and helps ensure a safe, consistent, positive guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty and helps keep the park running effectively.

Team Leads provide on-the-floor coaching, support, and delegation; step into operational areas as needed; communicate guest issues, operational challenges, and safety concerns to management; promote memberships and programs; enforce safety policies; complete incident reports when needed; and help ensure shift, opening, and closing procedures are followed. The position also involves maintaining park cleanliness and readiness.

Depending on the rotational assignment, the Team Lead may support front desk performance and sales, oversee parties and events and related staffing and scheduling, or manage café inventory, food safety, equipment, attractions, and facilities projects. A Part-time Flex Lead assignment, which is not available at every location, is primarily weekend-based and provides coverage for other Leads’ breaks and time off.

This role is designed for someone interested in developing into higher levels of leadership. It requires working evenings, weekends, and holidays; moving throughout the park and interacting with guests and team members in a high-energy, often loud environment; and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $13–$15 per hour based on qualifications, experience, and performance. The listed benefits apply to full-time employees.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help wherever needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, supporting operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments while providing hands-on, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Promote memberships and programs by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in guest engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure positive experiences from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• As a Part-time Flex Lead where available, work primarily weekends and cover breaks and time off for other Leads as needed.

Benefits

• Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed