Team Lead - Part Time

Sky Zone • Roswell, GA

13h • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role at Sky Zone. The position rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building operational knowledge and leadership experience. Team Leads help run shifts and serve as Manager on Duty when the General Manager or Operations Manager is not present. The role involves leading from the floor, supporting team members, maintaining safety and operational standards, and delivering excellent guest experiences. A part-time flexible version may be available at some park locations, primarily on weekends, to support service and cover other Leads’ breaks and time off.

Requirements

• At least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Availability to work evenings, weekends, and holidays.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and ability to learn new platforms.
• Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, sound judgment, and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in a fast-paced environment.
• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is absent, maintaining operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and park operations.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Promote memberships and programs by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities, and support a positive guest experience from booking through completion.
• Manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and cleanliness, and lead facilities projects.

Benefits

• Full-time employees are offered medical, dental, and vision coverage.
• Full-time employees are offered a 401(k) plan with company matching; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed