Team Lead - Part Time

Sky Zone • Roswell, GA

1d • $14 - $16 • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role develops leadership skills and operational experience while helping deliver safe, smooth operations and positive guest experiences. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, keeping the park running effectively and holding the team accountable.

Team Leads provide on-the-floor coaching and support across departments, assist in any operational area as needed, promote memberships and programs, and communicate guest issues, operational challenges, and safety concerns to the Management Team. The role also includes enforcing safety policies, completing incident reports when necessary, following opening, closing, and shift procedures, and maintaining park cleanliness and readiness.

Depending on the rotation, the Team Lead may lead front desk service and membership sales; oversee parties and events, including scheduling, staffing, and upselling; or manage café inventory and ordering, health and safety compliance, equipment and attraction upkeep, and facilities projects. A Part-time Flex Lead, where available, primarily works weekends and rotates to cover other Leads’ breaks and time off.

The role requires availability for evenings, weekends, and holidays. Team Leads must be able to move throughout the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $14–$16 per hour, based on qualifications, experience, and performance.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Promote memberships and programs by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are followed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure positive experiences from booking through event completion.
• Manage café inventory and ordering, maintain health and safety standards, oversee equipment, attraction, and park cleanliness, and lead facilities projects.
• For the Part-time Flex Lead role, provide weekend coverage and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching. 401(k) eligibility depends on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed