Part Time Team Lead

Sky Zone • Flint, MI

3d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for high-potential individuals who are ready to take on operational responsibility and develop leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. When senior leaders are not on site, the Team Lead serves as Manager on Duty and helps keep the park operating safely and effectively.

The Team Lead leads from the floor, supports and coaches team members, and steps into operational areas as needed to maintain smooth operations and positive guest experiences. The role includes driving membership and program sales, overseeing parties and events, managing café inventory and facilities needs, enforcing safety procedures, and maintaining park cleanliness and readiness. A part-time Flex Lead option is available at some locations, primarily for weekend coverage and to cover other Leads’ breaks and time off.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic technology proficiency, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to step in where needed.
• Strong personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all park areas and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, overseeing operations, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and coach team members in customer engagement and guest satisfaction.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales while delivering service excellence and coaching team members on conversions.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
• Manage café inventory and ordering, and ensure health and safety standards meet applicable inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working conditions.
• Lead facilities projects that improve the guest experience and maintain the park’s appearance.
• For the part-time Flex Lead option, provide primarily weekend coverage and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed