Team Lead- Used Firearms

Bass Pro Shops•Cary, NC

About The Position

The Team Lead operates the used firearms business, overseeing its daily operations across buying, selling, and customer service. The role aims to create a fair-trade, customer-satisfaction-focused selling environment and achieve monthly sales goals and maximum profit through the purchase, sale, and trade of pre-owned firearms. The Team Lead evaluates and appraises used firearms, manages inventory and sourcing, and ensures firearms transactions comply with applicable company, local, state, and federal requirements. The role also supports merchandising and online sales, collaborates with regional and corporate teams, trains and educates Outfitters, participates in ongoing training, and provides high-quality customer service. This position works under general supervision and uses established procedures, with occasional independent judgment and recommendations on work procedures, policies, and practices.

Requirements

High school diploma or equivalent experience.
2–4 years of experience.
Must be at least 21 years of age.
Ability to safely handle firearms.
Knowledge of purchasing firearms through work in the firearms industry or collecting firearms.
Good understanding of retail and knowledge of computers.
Background in current firearm models.
Ability to appraise used firearms and know their marketable value.
Strong work ethic and ability to multitask.

Responsibilities

Evaluate and appraise used firearms using knowledge of fair market values, research, negotiation skills, and firearms identification; manage inventory and negotiate acquisitions to obtain the highest possible margin.
Initiate customer ATF Form 4473 paperwork and conduct a final check of applicable company, state, and federal forms before a firearm is transferred to a customer.
Maintain inventory through daily buying and develop leads for potential purchases of gun collections outside the store; monitor local auctions, estate sales, and other sources.
Comply with local, state, and federal firearms regulations as an employee of an ATF FFL-licensed dealer.
Conduct monthly ATF compliance audits and required company audits.
Merchandise used firearms and proactively arrange merchandise.
Partner with the Internet Specialist to recommend firearms for online posting based on potential margin and sales speed.
Communicate and collaborate with Regional Gun Library Managers and the corporate used firearm merchandising team.
Train and educate Outfitters on acquiring and disposing of used firearms, sales trends, policy and procedure updates, negotiation skills, firearm valuation resources, and other aspects of the used firearms business.
Participate in ongoing training, including firearms and shooting product information, shooting disciplines, systems, compliance, and selling skills and techniques.
Provide high-quality sales-floor customer service and assist with customer phone calls, firearm questions, price quotes, and customer issues; use sound judgment and logic to make decisions within the job scope.
Perform other duties as assigned.
Travel locally to purchase used firearms outside the store.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund