Team Lead I - Registration/Emergency Department

Baptist Health Care•Pensacola, FL

About The Position

The Registration Team Lead performs data entry and general registration functions for the facility’s Outpatient Departments. The role accurately collects patient demographic and insurance information to support appropriate reimbursement and claim filing, uses technology to quote and collect identified patient liabilities, and obtains authorizations needed for Outpatient Services. The Team Lead also performs management functions related to outpatient registrars, serves as a resource for team members, and addresses issues escalated by registrars. Under the direction of the Patient Access Manager, the Team Lead follows registration and admitting policies and procedures and helps provide customers with a high level of service. The role supports patients, families, and visitors through hospitality and concierge services, while completing Emergency Department registrations and related access tasks.

Requirements

High school diploma or equivalent.
At least 1 year of relevant revenue cycle or customer service experience.

Responsibilities

Greet patients and visitors entering the facility and provide a professional, welcoming, service-oriented experience.
Complete initial Emergency Department registrations in accordance with patient identification policies and procedures.
Verify insurance eligibility and benefits by reviewing insurance or managed care identification cards and confirming coverage.
Calculate, communicate, and collect expected patient out-of-pocket costs, including co-pays, deductibles, and coinsurance, using financial-estimation technology.
Distribute required handouts and regulatory documents to patients or their representatives and ensure understanding and compliance with hospital and legal requirements.
Operate and troubleshoot registration software and hardware, including electronic health record systems, insurance verification tools, and related equipment.
Provide hospitality and concierge-level support, assisting patients, families, and visitors with directions, information, and service needs.
Serve as a resource for patients and internal teams, address questions, resolve registration-related issues, and promote a positive, patient-centered environment.
Update patient demographics, insurance information, and required documentation at the bedside accurately and promptly in accordance with organizational and regulatory standards.
Monitor and update Emergency Department tracking boards to maintain accurate, real-time patient location, registration status, and acuity information.
Engage with and resolve registration quality alerts to help reduce denials.
Work proactively and independently during downtimes and at other times to ensure Access function tasks are addressed.
Communicate clearly and effectively with patients, visitors, and leadership.
Perform management functions related to outpatient registrars and address issues escalated by registrars.