Lead Registration Representative - Emergency Department

Lehigh Valley Health Network • Bethlehem, PA

3d • Onsite

About The Position

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and acts as a resource to front-line colleagues. Develops and provides education and support, identifies gaps in standard work, and creates and implements standard work. Serves as a primary resource for registration, regulatory and departmental requirements, performance measures, insurance, and other registration-related activities. Works in an emergency department encompassing varying levels of patient care and creates and monitors assigned team schedules daily to ensure adequate coverage.

Requirements

• Associate’s degree in healthcare or a related field, or a high school diploma/GED and three years of prior experience in customer service or another role overseeing work processes.
• Three years of experience in healthcare, customer service, or an educational environment overseeing work processes.
• Ability to multitask and handle interruptions with ease.
• Ability to adapt to constant change in an emergency room setting and use critical thinking skills.
• Proficiency in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues across multiple shifts and locations.
• Strong time management, organization, and priority-setting skills; ability to work independently and remain calm and resilient in a noisy, high-stress environment.
• Effective verbal and written communication with diverse patients, families, colleagues, and all levels of leadership.
• Pennsylvania driver's license.

Nice To Haves

• Bachelor’s degree in healthcare or a related field.
• Ability to understand medical terminology.

Responsibilities

• Oversee registration performance standards, including work queue productivity, regulatory requirements, and registration standard work; identify areas for improvement.
• Serve as a primary resource for registration, regulatory and department requirements, performance measures, insurance, and other registration-related activities.
• Orient, train, and educate colleagues in assigned registration areas to support quality, accuracy, and proper completion of registration requirements.
• Manage daily staffing at multiple locations within the assigned region and perform registration functions as needed.
• Develop and implement registration standard work and educate the team about updates and new initiatives.
• Develop department-specific orientation training schedules and records for new colleagues, and ensure timely completion.
• Review and update assigned work queues daily.
• Collaborate with clinical leaders to support timely patient access and work with department colleagues to ensure exceptional experiences for patients and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree