Lead Registration Representative - Emergency Department

Schuylkill • Bethlehem, PA

2d • Onsite

About The Position

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and serves as a resource for frontline colleagues. Develops and provides education and support, identifies gaps in standard work, and creates and implements standard work. Serves as the primary resource for registration, regulatory and departmental requirements, performance measures, insurance, and related activities. The role is based in an emergency department serving patients with varying levels of care and includes creating and monitoring team schedules to ensure adequate coverage.

Requirements

• Associate’s degree in healthcare or a related field, or a high school diploma/GED and three years of prior experience in customer service or another role overseeing work processes.
• Three years of experience in healthcare, customer service, or an educational environment overseeing work processes.
• Ability to multitask and handle interruptions with ease.
• Ability to adapt to constant change in an emergency room setting and use critical-thinking skills.
• Proficiency in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues across multiple shifts and locations.
• Strong time management, organization, and priority-setting skills; self-directed, calm, and resilient in a noisy, high-stress environment.
• Effective verbal and written communication with diverse patients, families, colleagues, and all levels of leadership.
• Pennsylvania driver’s license.

Nice To Haves

• Bachelor’s degree in healthcare or a related field.
• Ability to understand medical terminology.

Responsibilities

• Oversee registration performance standards, including work queue productivity, regulatory requirements, and registration standard work; identify areas for improvement.
• Serve as a primary resource for registration, regulatory and department requirements, performance measures, insurance, and other registration-related activities.
• Provide orientation, ongoing training, and education within assigned registration areas to support quality, accuracy, and completion of registration requirements.
• Manage daily staffing across multiple locations in the assigned region and perform registration functions as needed.
• Develop and implement registration standard work and educate the team about updates and new initiatives.
• Develop department-specific orientation schedules and records for new colleagues and ensure timely completion.
• Review and update assigned work queues daily.
• Collaborate with clinical leaders to support timely patient access and work with department colleagues to provide exceptional experiences for patients and colleagues.
• Create and monitor assigned team schedules to ensure adequate coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree