Team Lead, Pre-Closing Operations

Altisource • Madison, MS

2d

About The Position

The Team Lead, Pre-Closing Operations provides day-to-day leadership, workflow management, and quality oversight for a team supporting construction lending and risk mitigation operations. This working-leader role manages production, service-level adherence, quality control, client satisfaction, and employee development while serving as a subject matter expert across processing functions.

The Team Lead works closely with Operations Managers, Client Relationship teams, Funding teams, Risk Management professionals, and offshore resources to support timely, accurate, and compliant construction lending processing. The role drives operational excellence, continuous improvement, and a high-performance culture while maintaining strong service standards.

Requirements

• At least 3 years of experience in mortgage operations, construction lending, fund control, processing, loan operations, risk management, or related financial services operations.
• At least 1 year of formal or informal leadership experience.
• Strong understanding of processing workflows, operational controls, and quality management.
• Experience supervising production-driven teams in a service environment.
• Advanced proficiency with Microsoft Excel, Outlook, and reporting tools.
• Strong communication, organizational, and problem-solving skills.

Nice To Haves

• Experience within construction lending, inspections, or risk mitigation services.
• Experience working with distributed or offshore teams.
• Lean, Six Sigma, or process improvement experience.
• Project management exposure.
• Bachelor's degree in Business, Finance, Operations, or a related field.

Responsibilities

• Lead, coach, train, and develop Processing Specialists and Associates; conduct performance discussions, coaching sessions, and quality reviews.
• Assist with onboarding, cross-training, workforce planning, employee engagement, and retention efforts.
• Manage daily processing queues and team workloads to meet client deliverables and service-level agreements.
• Monitor pipeline performance and aging reports; prioritize assignments and reallocate resources to meet business demands.
• Escalate operational issues, recommend efficiency improvements, and ensure staffing coverage and business continuity.
• Perform quality reviews and audits for accuracy and compliance; identify trends, defects, and training opportunities.
• Ensure adherence to internal controls, policies, procedures, regulatory requirements, documentation standards, and operational practices.
• Partner with management on corrective actions and process enhancements.
• Serve as an escalation point for internal and external stakeholders and support communication with lenders, investors, builders, contractors, and project stakeholders.
• Work with Client Relationship Managers and Operations leadership to resolve issues and improve client experience; participate in client meetings and operational reviews as needed.
• Analyze production metrics, quality results, and team performance indicators; prepare operational reports and present trends to management.
• Identify automation and process improvement opportunities and assist with implementation of new products, procedures, and technology solutions.
• Support organizational growth initiatives and operational scalability.
• Stay current with regulations and industry developments that affect compliance and decision-making.

Benefits

• 401(k) plan with Company matching.
• Medical, dental, and vision insurance.
• Flexible Spending Account.
• Life insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed