Team Lead Inside Sales

Acosta•Tallahassee, FL

8d•Hybrid

About The Position

Manage the CORE Inside Sales team, keeping the team accountable to the weekly Customer Satisfaction process and the execution of assigned project work. Serve as the primary contact for the Client team on project-based work, and manage the Satisfaction call process through CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also leads and supports Brand Ambassadors across an assigned region, oversees activation-site operations, participates in consumer interactions, addresses logistical and staffing issues, and reports on team and campaign performance. It requires frequent travel to activation sites and use of Google Workspace tools for organization and communication. The work environment is described as flexible and hybrid.

Requirements

3 to 4 years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
Leadership ability to mentor and build a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Ability to handle logistical or staffing challenges resourcefully and quickly.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Serve as the primary and accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operational details, including confirming punctuality, ensuring Brand Ambassadors have necessary materials, and verifying activation-site setup.
Build team morale, recognize achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and demonstrate best practices for educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected issues to keep campaigns running smoothly.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.
Manage the team’s weekly Customer Satisfaction process and assigned project work.
Serve as the primary Client team contact for project-based work and manage Satisfaction calls through CIRI or project-specific tools such as Excel.