Team Lead Inside Sales

Acosta•Sacramento, CA

4d•Hybrid

About The Position

Manage the CORE Inside Sales team, keeping the team accountable to the weekly Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work. Manage all aspects of the Satisfaction call process through CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also acts as the primary contact for Brand Ambassadors in an assigned region and oversees their day-to-day operations, guidance, morale, performance, and professional growth. The Team Lead supports campaign execution at activation sites, participates in consumer interactions, resolves logistical and staffing challenges, and reports on regional performance and campaign activity. The role requires frequent and extensive travel to activation sites and regular use of Google Workspace tools. The position offers a flexible, hybrid work environment, work with top-tier brands and inspiring teammates, opportunities to grow and lead, and a supportive, creative culture.

Requirements

Three to four years of experience in a retail activation environment with a proven track record of success.
Some sales experience.
Experience reporting and analyzing in-field metrics.
Regular access to a vehicle.
Willingness to travel frequently within the designated region.
Ability to mentor and build a team and communicate effectively with team members and the public.
Resourcefulness in handling logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.

Nice To Haves

Background in a Team Lead, Field Manager, or Event Manager role, especially within experiential marketing.

Responsibilities

Serve as the primary and accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operations to ensure campaign execution, including confirming Brand Ambassadors' punctuality, equipment and materials, and activation-site setup.
Build team morale, recognize achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and model best practices for educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected problems to keep campaigns running smoothly.
Review weekly schedules and verify timesheets.
Monitor and track KPIs focused on consumer engagement, interaction quality, and educational reach.
Compile and deliver reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to organize work and communicate.
Manage the CORE Inside Sales team’s accountability to the weekly Customer Satisfaction process and assigned project work.
Serve as the primary contact for the Client team on project-based work.
Manage the Satisfaction call process through CIRI (CORE CRM system) or project-specific tools such as Excel.