Team Lead Inside Sales

Acosta•St Paul, MN

3d•Hybrid

About The Position

Manage the CORE Inside Sales team, holding the team accountable for the weekly Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work, and manage the Satisfaction call process through CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also supports Brand Ambassadors across an assigned region and oversees activation-site operations. It involves regular travel to work alongside the team at activation sites, supporting setup and resolving operational challenges. The position uses Google Workspace tools to organize work and communicate.

Requirements

Three to four years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
Leadership ability to mentor and build a team, and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Ability to handle logistical or staffing challenges resourcefully and quickly.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Serve as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operations, including confirming punctuality, ensuring Brand Ambassadors have necessary materials, and verifying activation-site setup.
Build team morale, celebrate achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and demonstrate effective educational conversations, brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and other unexpected problems.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.
Manage the team’s weekly Customer Satisfaction process and assigned project work.
Collaborate with the Client team as the primary contact for project-based work.
Manage Satisfaction calls through CIRI or project-specific tools such as Excel.