Team Lead Inside Sales

Acosta•Atlanta, GA

4d•Hybrid

About The Position

Manage the CORE Inside Sales team and ensure the team follows the weekly Customer Satisfaction process and completes assigned project work. Serve as the primary contact for the Client team on project-based work, and manage the Satisfaction call process using CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also supports Brand Ambassadors across an assigned region, oversees activation-site operations, models high-quality consumer interactions, resolves logistical and staffing challenges, and tracks and reports campaign performance. It requires frequent travel to activation sites to work alongside the team. The role uses Google Workspace tools to stay organized and communicate.

Requirements

3 to 4 years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
Some sales experience.
Experience reporting and analyzing in-field metrics.
Ability to mentor and build a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Resourcefulness in handling logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Regular access to a vehicle.

Responsibilities

Manage the CORE Inside Sales team’s weekly Customer Satisfaction process and execution of assigned project work.
Serve as the primary contact for the Client team on project-based work.
Manage the Satisfaction call process through CIRI or project-specific tools such as Excel.
Act as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending regular team meetings and one-on-one check-ins.
Oversee day-to-day operations, confirm Brand Ambassadors are punctual and equipped with necessary materials, and verify activation sites are set up correctly.
Build team morale, celebrate achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and demonstrate effective educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and other unexpected issues.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather field feedback, consumer insights, and photos for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, for organization and communication.