Team Lead Inside Sales

Acosta•Sarasota, FL

4d•Hybrid

About The Position

Manage the CORE Inside Sales team and hold the team accountable for the weekly Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work. Manage all aspects of the Satisfaction call process through CIRI, the CORE CRM system, or project-specific tools such as Excel. The role also provides regional leadership and operational support for Brand Ambassadors (BAs) and activation campaigns. It involves frequent travel to activation sites, participating in consumer interactions, resolving logistical issues, tracking performance, and reporting campaign and team results. The position uses Google Workspace tools to stay organized and communicate.

Requirements

Three to four years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
Leadership ability to mentor and build a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Ability to handle logistical or staffing challenges resourcefully and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Serve as the primary and accessible contact for Brand Ambassadors in the assigned region, attending regular team meetings and one-on-one check-ins to provide guidance and address concerns.
Oversee day-to-day operations, including confirming Brand Ambassador punctuality, ensuring necessary materials are available, and verifying activation sites are set up correctly.
Build team morale, recognize individual and group achievements, and encourage Brand Ambassador professional growth.
Participate in consumer interactions and model best practices for educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and assist with setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected problems to keep campaigns running smoothly.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports to management on regional team performance, campaign highlights, and operational status.
Gather qualitative feedback, consumer insights, and field photos to share with senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.
Manage the CORE Inside Sales team’s weekly Customer Satisfaction process and assigned project work.
Serve as the primary Client team contact for project-based work and manage the Satisfaction call process through CIRI or project-specific tools such as Excel.