Team Lead Inside Sales

Acosta•Trenton, NJ

8d•Hybrid

About The Position

Manage the CORE Inside Sales team and hold the team accountable for the weekly Customer Satisfaction process and assigned project work. Serve as the primary contact for the Client team on project-based work, and manage the Satisfaction call process using CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also leads and supports Brand Ambassadors across an assigned region. It combines team coaching, field operations, consumer engagement, campaign logistics, administrative work, performance tracking, and regular travel to activation sites. The position uses Google Workspace tools to organize work and communicate.

Requirements

Three to four years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially in experiential marketing.
Leadership and communication skills to mentor and build a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Ability to handle logistical or staffing challenges quickly and resourcefully.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Serve as the primary and most accessible contact for Brand Ambassadors in the assigned region; attend team meetings and one-on-one check-ins to provide guidance and address concerns.
Oversee day-to-day operations, including confirming Brand Ambassadors’ punctuality, ensuring they have the necessary materials, and verifying activation-site setup.
Build team morale, celebrate individual and group achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and model effective educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected situations to keep campaigns running smoothly.
Perform administrative tasks, including reviewing weekly schedules and verifying timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.
Manage the CORE Inside Sales team’s weekly Customer Satisfaction process and assigned project work.
Act as the primary contact for the Client team on project-based work.
Manage Satisfaction calls through CIRI or project-specific tools such as Excel.