Team Lead Inside Sales

Acosta•Austin, TX

9d•Hybrid

About The Position

Manage the CORE Inside Sales team and hold the team accountable for the weekly Customer Satisfaction process and assigned project work. Serve as the primary contact for the Client team on project-based work, and manage the Satisfaction call process through CIRI, the CORE CRM system, or project-specific tools such as Excel. The role also supports Brand Ambassadors across an assigned region, oversees activation operations, participates in consumer interactions, addresses logistical and staffing challenges, and reports on team and campaign performance. It requires frequent travel to activation sites to work alongside the team. The position offers a flexible, hybrid work environment.

Requirements

Three to four years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially in experiential marketing.
Natural leadership ability, including mentoring, team-building, and effective communication with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Resourcefulness and ability to handle logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Serve as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending regular team meetings and one-on-one check-ins.
Oversee day-to-day operations, confirming Brand Ambassadors are punctual and equipped with necessary materials and ensuring activation sites are set up correctly.
Build team morale, celebrate individual and group achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and model best practices for educational conversations, clear brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and other unexpected problems to keep campaigns running smoothly.
Perform administrative duties, including reviewing weekly schedules and verifying timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to organize work and communicate.
Manage the team’s weekly Customer Satisfaction process and assigned project work.
Act as the primary Client team contact for project-based work and manage Satisfaction calls through CIRI or project-specific tools such as Excel.