Team Lead Inside Sales

Acosta•Springfield, MO

9d•Hybrid

About The Position

Manage the CORE Inside Sales team, ensuring accountability to the weekly Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work and manage the Satisfaction call process through CIRI (the CORE CRM system) or project-specific tools such as Excel. The role also leads and supports Brand Ambassadors across an assigned region, oversees activation-site operations, participates in consumer interactions, resolves logistical and staffing challenges, and reports on team and campaign performance. It requires frequent, extensive travel to activation sites to work alongside the team. The work environment is described as flexible and hybrid.

Requirements

3 to 4 years of experience in a retail activation environment, with a proven track record of success.
Experience in reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.
Willingness to travel frequently within the designated region.
Ability to handle logistical or staffing challenges quickly and effectively.
Strong leadership, mentoring, team-building, and communication abilities.
Enthusiasm for interacting with people and creating positive brand experiences.

Nice To Haves

Background in a Team Lead, Field Manager, or Event Manager role, especially within experiential marketing.

Responsibilities

Manage the CORE Inside Sales team’s weekly Customer Satisfaction process and assigned project work.
Serve as the primary contact for the Client team to collaborate on project-based work.
Manage the Satisfaction call process using CIRI or project-specific tools such as Excel.
Act as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operations, confirming Brand Ambassadors are punctual and equipped with necessary materials and that activation sites are set up correctly.
Build team morale, celebrate achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and demonstrate effective educational conversations and brand messaging.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and assist with setup as required.
Resolve logistical challenges, last-minute staffing changes, and other unexpected issues.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather field feedback, consumer insights, and photos for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools to stay organized and communicate.