Team Lead Inside Sales

Acosta•Jersey City, NJ

9d•Hybrid

About The Position

The Team Lead Inside Sales manages the CORE Inside Sales team, ensuring weekly accountability to the Customer Satisfaction process and execution of assigned project work. The role serves as the primary contact for the Client team on project-based work and manages the Satisfaction call process through CIRI, the CORE CRM system, or project-specific tools such as Excel. The position also leads Brand Ambassadors in an assigned region, overseeing day-to-day operations, team support, activation-site readiness, consumer interactions, performance tracking, and reporting. It requires regular and extensive travel to activation sites to work alongside the team. The work environment is described as flexible and hybrid.

Requirements

Background in a role such as Team Lead, Field Manager, or Event Manager, especially in experiential marketing.
3 to 4 years of experience in a retail activation environment with a proven track record of success.
Leadership ability to mentor and build a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region to support the team on-site.
Resourcefulness and ability to resolve logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Manage the CORE Inside Sales team and ensure accountability to the weekly Customer Satisfaction process and assigned project work.
Serve as the primary contact for the Client team to collaborate on project-based work.
Manage the Satisfaction call process through CIRI or project-specific tools such as Excel.
Act as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operations, including confirming Brand Ambassador punctuality, ensuring materials are available, and verifying activation-site setup.
Build team morale, celebrate achievements, and encourage Brand Ambassador professional growth.
Participate in consumer interactions and demonstrate effective educational conversations, brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected problems to keep campaigns running smoothly.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.