Team Lead Inside Sales

Acosta•Schaumburg, IL

9d•Hybrid

About The Position

Manage the CORE Inside Sales team and hold the team accountable each week for the Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work. Manage all aspects of the Satisfaction call process through CIRI, the CORE CRM system, or project-specific tools such as Excel. The role also provides regional leadership and operational support for Brand Ambassadors at activation sites, including coaching, campaign execution, reporting, and frequent travel.

Requirements

Background in a role such as Team Lead, Field Manager, or Event Manager, especially in experiential marketing.
Three to four years of experience in a retail activation environment, with a proven track record of success.
Ability to mentor and build a team and communicate effectively with team members and the public.
Willingness to travel frequently within the designated region to support the team onsite.
Resourcefulness and ability to handle logistical or staffing challenges quickly and effectively.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Manage the CORE Inside Sales team’s weekly Customer Satisfaction process and assigned project work.
Serve as the primary contact for the Client team to collaborate on project-based work.
Manage the Satisfaction call process using CIRI or project-specific tools such as Excel.
Act as the primary and most accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee daily operations, including confirming Brand Ambassador punctuality, ensuring they have required materials, and verifying activation-site setup.
Build team morale, celebrate achievements, and encourage Brand Ambassador professional growth.
Participate in consumer interactions and demonstrate effective educational conversations, brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and assist with setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected issues to keep campaigns running smoothly.
Perform administrative tasks, including reviewing weekly schedules and verifying timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and field photos for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.