Team Lead Inside Sales

Acosta•Sacramento, CA

9d•Hybrid

About The Position

Manage the CORE Inside Sales team, holding the team accountable each week for the Customer Satisfaction process and execution of assigned project work. Serve as the primary contact for the Client team on project-based work. Manage the Satisfaction call process through CIRI (CORE CRM system) or project-specific tools such as Excel. The role also leads and supports Brand Ambassadors across an assigned region, overseeing daily operations and campaign execution at activation sites. It includes participating in consumer interactions, resolving logistical and staffing challenges, reviewing schedules and timesheets, tracking and reporting performance, gathering field feedback and photos, and traveling regularly to work alongside the team. Google Workspace tools are used for organization and communication. The position offers a flexible, hybrid work environment, opportunities to grow and lead, work with top-tier brands and teammates, and a supportive, creative culture.

Requirements

Three to four years of experience in a retail activation environment, with a proven track record of success.
Background in a role such as Team Lead, Field Manager, or Event Manager, especially in experiential marketing.
Ability to lead and mentor a team and communicate effectively with the team and the public.
Willingness to travel frequently within the designated region and provide on-site team support.
Ability to handle logistical or staffing challenges resourcefully and quickly.
Enthusiasm for interacting with people and creating positive brand experiences.
Experience reporting on and analyzing in-field metrics.
Some sales experience.
Regular access to a vehicle.

Responsibilities

Manage the CORE Inside Sales team and hold it accountable for the weekly Customer Satisfaction process and assigned project work.
Serve as the primary contact for the Client team to collaborate on project-based work.
Manage the Satisfaction call process through CIRI or project-specific tools such as Excel.
Act as the primary and accessible contact for Brand Ambassadors in the assigned region, including attending team meetings and one-on-one check-ins.
Oversee day-to-day operations, including confirming punctuality, ensuring Brand Ambassadors have necessary materials, and verifying activation-site setup.
Build team morale, celebrate achievements, and encourage Brand Ambassadors’ professional growth.
Participate in consumer interactions and demonstrate best practices for educational conversations, brand messaging, and positive consumer experiences.
Meet with on-site contacts as needed to discuss campaign presence, adjustments, or feedback.
Transport necessary assets to activation sites and support setup as required.
Resolve logistical challenges, last-minute staffing changes, and unexpected problems to keep campaigns running smoothly.
Review weekly schedules and verify timesheets.
Monitor and track KPIs related to consumer engagement, interaction quality, and educational reach.
Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to management.
Gather qualitative feedback, consumer insights, and photos from the field for senior management.
Travel regularly and extensively to activation sites to work alongside the team.
Use Google Workspace tools, including Docs, Drive, Slides, Sheets, and Meet, to stay organized and communicate.