Team Lead - Frontend

Bass Pro Shops • Leeds, AL

7d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while maintaining a pleasant and productive customer experience.

The Team Leader coordinates department staffing, training, scheduling, coaching, and performance input with the Group Sales or Department Manager and Human Resources Manager. The position also supports merchandising directives, special events, pricing and inventory accuracy, product knowledge, and supervisory responsibilities in accordance with company policies and applicable laws. The role helps customers make buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up.

This position requires a high school diploma or equivalent and 2 to 4 years of retail sales experience. Supervisory experience is a plus. The work involves standing and walking throughout shifts and may involve ladders, machinery, vehicles, lifting, confined spaces, and noisy environments. The position is full-time and includes listed benefits such as medical, dental, vision, retirement savings, paid holidays, vacation, and sick time.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and group presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Ability to stand and/or walk constantly during a shift.
• Ability to occasionally ascend or descend ladders, stairs, ramps, and similar structures; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in tight spaces and noisy environments.
• Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate plan-o-grams.
• Help provide a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, weekly scheduling, coaching, and motivation of associates.
• Resolve customer and associate opportunities in coordination with the Group Sales or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve customer service results above the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
• Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED