Team Lead - Customs Brokerage - FTZ

GEODIS•Long Beach, CA

9d•$70,000 - $80,000

About The Position

The Team Lead - Customs Brokerage - FTZ leads a customs brokerage team and oversees its workflow, productivity, and client service. The role supports team members with customs, other government agency (OGA), and carrier issues; monitors customs entries, holds, exams, billing, and account activity; and ensures compliance with client procedures and office policies. The Team Lead also handles staff supervision, training, performance reviews, attendance matters, and daily organization and communication.

Requirements

Minimum 2 years of related experience and/or training, or an equivalent combination of education and training.
Ability to apply basic calculations related to quantities of product picked.
Ability to apply common-sense understanding to carry out instructions.
Ability to supervise and/or direct the work of others.

Nice To Haves

Brokerage License preferred.

Responsibilities

Maximize team productivity by monitoring file counts and shipment ETAs, and helping teams address late documentation.
Inform management where the team can provide or needs assistance to reduce overtime.
Lead the team according to client SOPs, follow through on client requests, and oversee ACH, post-entry audits, classification, entry, billing, and OGA issues.
Assess ongoing and additional training needs of team members.
Assist team members in resolving issues with Customs, OGAs, and carriers.
Monitor Customs exams to prevent mis-deliveries and ensure proper handling, including verifying that the original delivery order was cancelled and a new delivery order to the exam site was issued.
Monitor the Entry Status Report to ensure Customs holds and exams are properly handled and entries are not delayed in Customs.
Review rejected entries and post-entry work, including SIL and entry cancellations, and have them checked by the Import Supervisor before returning them to Customs.
Monitor payables and receivables for all accounts, ensure account representatives check for open receivables before making entries, and resolve accounting discrepancies promptly.
Monitor the Entries Not Scanned Report to ensure compliance with office scanning policy.
Audit all entries before submission to Customs and before the 10th day.
Review daily billing to identify missed revenue opportunities and billing problems, including repeated errors or incorrect codes.
Ensure CF28s and CF29s are resolved properly with assistance from the Import Supervisor.
Ensure TIBs are closed promptly and obtain Import Supervisor approval for new TIBs.
Ensure active customers have accurate profiles and valid powers of attorney.
Ensure team members complete Ceridian Time and Attendance by noon on Mondays after payroll; amend errors and coach as needed.
Notify appropriate supervisors about staff attendance issues, including tardiness or absence.
Conduct annual reviews for direct reports.
Enforce the dress code.
Ensure staff complete required training courses.
Ensure team members' in-bins are emptied daily and desks are neat and organized.
Disseminate pertinent information to team members.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health from the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401k match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.