Team Lead - Customs Brokerage - FTZ

GEODIS Career•Carson, CA

About The Position

The Team Lead - Customs Brokerage - FTZ maximizes team productivity and oversees customs brokerage workflows, including classification, entry, billing, and other government agency (OGA) issues. The role leads the team according to client standard operating procedures (SOPs), follows through on client requests, supports efficient workload management, and identifies training needs. The Team Lead helps resolve issues with Customs, OGAs, and carriers and monitors customs exams, holds, entry statuses, rejected entries, billing, and account documentation to support accurate, timely processing and compliance. The role also monitors team attendance, payroll time reporting, required training, annual reviews, workplace organization, and dress-code compliance, and disseminates relevant information to team members. The position works with supervisors on post-entry matters, CF28/CF29 requests, and temporary importation bonds (TIBs).

Requirements

Minimum 2 years of related experience and/or training, or an equivalent combination of education and training.
Ability to apply basic calculations related to quantities of product picked.
Ability to use common-sense understanding to carry out instructions.
Ability to supervise and/or direct the work of others.

Nice To Haves

Brokerage License preferred.

Responsibilities

Maximize team productivity by monitoring file counts and shipment ETAs, and coordinating assistance when teams face late documents or workload needs.
Inform management where the team can assist or where assistance is needed to reduce overtime.
Lead the team according to client SOPs and follow through on client requests, ACH, and post-entry audits.
Oversee workflow for classification, entry, billing, and OGA issues, and assess team members’ ongoing and additional training needs.
Assist team members in resolving issues with Customs, OGAs, and carriers.
Monitor Customs exams to prevent mis-deliveries and ensure proper handling by account representatives, including confirming cancellation of the original delivery order and issuance of a new order for delivery to the exam site.
Monitor the Entry Status Report to ensure proper handling of Customs holds and exams and prevent entries from being held up in Customs.
Review rejected entries and post-entry work, including SIL and entry cancellations, and have the work checked by the Import Supervisor before returning it to Customs.
Monitor payables and receivables for all accounts, ensure account representatives check for open receivables before making entries, and resolve accounting discrepancies promptly.
Monitor the Entries Not Scanned Report to ensure compliance with office scanning policy.
Audit entries before submission to Customs and before the 10th day.
Review daily billing to identify missed revenue opportunities and billing problem areas.
Ensure CF28s and CF29s are properly resolved with assistance from the Import Supervisor.
Ensure TIBs are closed promptly and obtain Import Supervisor approval for new TIBs.
Ensure active customers have accurate customer profiles and valid powers of attorney.
Ensure team members complete Ceridian Time and Attendance by noon on Mondays after payroll; correct errors and coach as needed.
Notify appropriate supervisors about staff attendance, including tardiness or absence.
Conduct annual reviews for direct reports.
Enforce the dress code and ensure required training courses are completed.
Ensure team members’ in-bins are emptied daily and desks are neat and organized.
Disseminate pertinent information to team members.

Benefits

Early wage access through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health starting on the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.