Chef d’équipe bilingue, Gestion des prêts commerciaux / Bilingual Team Lead, Commercial Servicing

Nesto Group(e) • Montreal, QC

1d

About The Position

CMLS Financial is looking for a Team Lead to steer their Borrower Services team through the "back-office" complexities of a $46B portfolio. This is a role for a seasoned mortgage professional who enjoys the challenge of forensic problem-solving and has a passion for mentoring the next generation of lending experts.

Requirements

• Two (2) years of experience in mortgage operations, with a strong preference for experience in commercial mortgage products.
• One (1) year of experience leading teams and believe the best results come from a team that feels empowered, well-trained, and mentored.
• You don't just flag a problem; you stay with it until the numbers balance and the stakeholders have the answers they need.
• A proactive, self-driven approach. You take full accountability for managing projects from inception to completion, ensuring every deadline is met without sacrificing quality.
• You excel at making high-stakes credit decisions and handling escalations efficiently, never letting a busy pipeline compromise your clarity or judgment.
• You can leverage Excel to pull apart complex calculations and work backwards to find the source of an issue.
• Proficiency in English and French (verbal and written).

Responsibilities

• Lead and mentor a dedicated team of 4, providing the technical coaching and performance management needed to transform high-potential talent into seasoned experts.
• Oversee the operational integrity of a $46B commercial portfolio, managing everything from post-funding setup and complex ad-hoc requests to final loan payouts.
• Act as the go-to expert for customized deal structures and exceptions, using critical thinking to balance borrower needs with risk mitigation.
• Serve as the senior escalation point for brokers and investors, translating intricate financial calculations into clear, actionable solutions.
• Lead the charge on departmental projects to ensure our technology matches our gold-standard service.
• Expertly balance workloads and servicing queues, ensuring the team remains agile and accurate in a high-volume, ever-evolving environment.

Benefits

• Comprehensive insurance (Drug, Vision, Dental)
• Health and Wellness Spending Accounts
• 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family.
• 4 weeks paid vacation
• 8 personal/sick days
• all statutory holidays
• RRSP Matching Program
• Maternity and Parental Leave Top-Up programs
• Education reimbursement
• mentoring
• continuous training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed