Team Lead, Fraud Analyst

Plusgrade•Montreal, QC

About The Position

Fraud management at Plusgrade isn't just a support function, it is the essential barrier that allows our global airline and travel partners to grow safely on a platform processing billions of dollars.

Requirements

Sharp intuition for spotting anomalies in transaction data and ability to turn signals into concrete prevention strategies without slowing down the business.
Hands-on leadership skills to guide a team through high-volume periods while maintaining an impeccable standard of quality.
Technical confidence to defend processes and resolve complex payment disputes when dealing with card networks and acquiring banks.
Experience replacing recurring manual work with AI-driven workflows and ability to differentiate between trustworthy and judgment-requiring automated output.
Ability to translate complex financial risk concepts for business partners, focusing on results and revenue protection rather than technical jargon.

Responsibilities

Lead the fraud operational unit to protect partner revenue and the integrity of our loyalty commerce platform.
Oversee a team of analysts.
Optimize real-time detection rules.
Manage relationships with payment processors and card networks.
Focus on complex judgment calls and emerging fraud patterns that require deep human expertise.
Own the delicate balance between minimizing chargebacks and maintaining a frictionless purchase experience for travelers worldwide.