Bilingual Team Lead, Commercial Servicing
About The Position
CMLS Financial is looking for a Team Lead to steer their Borrower Services team through the "back-office" complexities of a $46B portfolio. This is a role for a seasoned mortgage professional who enjoys the challenge of forensic problem-solving and has a passion for mentoring the next generation of lending experts. CMLS Financial is a 50-year industry leader with a dynamic, fast-paced firm, offering high-level exposure and opportunities for career advancement in a challenging yet supportive environment. They have a national reach, working with prominent banks, investment managers, and pension funds.
Requirements
- Two (2) years of experience in mortgage operations, with a strong preference for experience in commercial mortgage products.
- One (1) year of experience leading teams.
- Ability to stay with a problem until the numbers balance and stakeholders have answers.
- Proactive, self-driven approach with accountability for managing projects from inception to completion.
- Ability to make high-stakes credit decisions and handle escalations efficiently.
- Proficiency in leveraging Excel to analyze complex calculations and identify issues.
- Proficiency in English and French (verbal and written).
Nice To Haves
- Experience in commercial mortgage products.
- Belief that the best results come from a team that feels empowered, well-trained, and mentored.
Responsibilities
- Lead and mentor a dedicated team of 4, providing technical coaching and performance management.
- Oversee the operational integrity of a $46B commercial portfolio, managing post-funding setup, complex ad-hoc requests, and final loan payouts.
- Act as the go-to expert for customized deal structures and exceptions, balancing borrower needs with risk mitigation.
- Serve as the senior escalation point for brokers and investors, translating intricate financial calculations into clear, actionable solutions.
- Lead departmental projects to ensure technology matches gold-standard service.
- Optimize daily operations by balancing workloads and servicing queues to ensure team agility and accuracy in a high-volume environment.
Benefits
- Comprehensive insurance (Drug, Vision, Dental)
- Health and Wellness Spending Accounts
- 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family
- 4 weeks paid vacation
- 8 personal/sick days
- All statutory holidays
- RRSP Matching Program
- Maternity and Parental Leave Top-Up programs
- Education reimbursement
- Mentoring
- Continuous training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
