Loan Servicing Team Lead

Axos Bank • Las Vegas, NV

21h • Onsite

About The Position

Within Loan Servicing, lead daily escrow administration/operations.

Requirements

• HS Diploma required
• 2+ Years of related experience.
• Ability to analyze various reports
• Ability to identify operational inefficiencies and ability implement process improvements
• Ability to manage escalations
• Ability to lead by example

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Assign exceptions and data integrity errors to staff and monitor completion to ensure completed timely and accurately.
• Develop and enhance monitoring reports.
• Research, delegate and resolve internal/external escalations.
• Provide direction, guidance and measurement tools to the department to ensure that operations meet service level agreements.
• Perform quality control reviews on operations staffs daily work to ensure compliance with regulatory, compliance.
• Providing feedback and coaching when needed.
• Review of department processes and procedures; provide ongoing training and updates.
• Identify operational efficiencies.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees