Team Lead, Servicing

American Credit Acceptance • Spartanburg, SC

1d • Onsite

About The Position

The Team Lead will help to transition new associate’s to the department through coaching, supervision, and additional training. This position will also take on various responsibilities throughout the department as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 1+ years of experience applicable to the department
• Full understanding of ACA’s policies and procedures
• Demonstrates excellent communication, leadership and coaching abilities
• Demonstrates a high level of professionalism
• Strong organizational skills
• Must possess the ability to multi-task

Responsibilities

• Assists agents in transition from training to a live environment.
• Assists in answering account questions with representatives.
• Conducts coaching side by sides to identify areas of deficiency or strength.
• Holds knowledge sessions to assure clarity and content of training materials.
• Could fill in for a supervisor temporarily while on PTO.
• Could work a collection list.
• Could assist in side by side and coaching opportunities for larger groups within a supervisor’s span of control.
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed