Team Lead, Collections

Cardinal Health

3d•$22 - $35

About The Position

Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.

Requirements

Bachelor's degree, preferred in business administration, healthcare or related field preferred
3–5 years of experience in accounts receivable, with at least 1–2 years in a team lead role preferred
Strong knowledge of ICD-10-CM, CPT, HCPCS, Medicare, Medicaid, Managed Care preferred
Strong knowledge of AR processes and billing systems preferred
Proficiency with Microsoft Office, especially Excel preferred
Excellent analytical, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer service mindset and problem-solving skills.
Ability to resolve customer issues calmly and professionally with diplomacy and tact
Ability to work independently with minimal supervision
Experience in Accounts Receivables (IPA’s and Medi-Cal)
Familiarity with credit analysis and risk assessment.
Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
Comprehensive knowledge in technical or specialty area
Ability to apply knowledge beyond own areas of expertise
Performs the most complex and technically challenging work within area of specialization
Preempts potential problems and provides effective solutions for team
Works independently to interpret and apply company procedures to complete work
Provides guidance to less experienced team members
May have team leader responsibilities but does not formally supervise

Nice To Haves

Preferred experience with GE Centricity.
Preferred experience in Oncology billing.

Responsibilities

Assists with daily operations of the accounts receivable team, ensuring accurate and timely processing of claims, including denials and the maximation of cash flow.
Responsible for optimizing AR processes and supporting the organization’s financial health through effective management of outstanding receivables.
Monitor aging reports and follow up on past-due accounts to improve cash flow.
Coordinate with billing team to ensure insurance claims are accurate and sent timely.
Assist with Training of new AR representatives.
Develop and implement strategies to increase revenue.
Analyze AR metrics, DSO (days sales outstanding), and other KPIs.
Support internal and external audits by providing requested documentation and explanations.
Audit weekly team member accounts for accuracy and training opportunities within team.
Recommend and implement process improvements to enhance efficiency and accuracy in AR operations.
Ensure compliance with company policies, accounting standards, and relevant regulations.
Research resolution for LCD/NCD and payer policy denials.
Identify root causes and recommend corrective action.
Handles other duties and projects assigned.