Lead Collections Representative
About The Position
Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible. The Lead Collections Representative will oversee the collection of all retail loans, including mortgage loans, consumer loans, and indirect loans. This role is essential in maintaining the financial health of the bank and ensuring that all collection activities are handled with professionalism, accuracy, and regulatory compliance. This position manages delinquent accounts, guides borrowers through repayment solutions, and ensures adherence to Freddie Mac, secondary market, and internal bank guidelines. This role also takes the lead on loan relief requests, including modifications, forbearances, and deferrals, ensuring each is processed with diligence and care. This role includes supervisory responsibilities, reporting duties, and oversight of OREO/OPP processes, bankruptcies, and legal invoice review. This position is a key resource for both customers and internal partners, helping maintain strong portfolio performance and supporting the bank’s commitment to integrity and accountability.
Requirements
- High School diploma or equivalent
- Five years of prior collection experience, including experience in the financial services industry
- General banking knowledge and familiarity with retail loan products
- Proficiency with PC applications including word processing, spreadsheets, and calculators
- Strong oral, written, and interpersonal communication skills
- Ability to remain confident under pressure
- Consistently demonstrates NBC’s core values: Respect, Integrity, Teamwork, and Accountability.
Nice To Haves
- Relevant post-secondary education preferred, or an equivalent combination of education and experience
Responsibilities
- Oversee the collection of all retail loans, including mortgage loans, consumer loans, and indirect loans.
- Manage delinquent accounts.
- Guide borrowers through repayment solutions.
- Ensure adherence to Freddie Mac, secondary market, and internal bank guidelines.
- Take the lead on loan relief requests, including modifications, forbearances, and deferrals.
- Process loan relief requests with diligence and care.
- Perform supervisory responsibilities.
- Handle reporting duties.
- Oversee OREO/OPP processes, bankruptcies, and legal invoice review.
- Serve as a key resource for customers and internal partners.
- Help maintain strong portfolio performance.
- Support the bank’s commitment to integrity and accountability.
Benefits
- Health, dental, and vision plan for you, your spouse, and eligible children
- Health Savings Account (HSA) contribution (including employer contributions)
- Flexible spending accounts
- 401(k) plan with a generous match
- Paid time off program
- Paid holidays & floating holidays
- Volunteer time off program
- Employer paid life insurance
- Voluntary life plans
- Short-term disability insurance
- Long-term disability insurance
- Health and wellness incentive
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
