Collections Representative

TRAC Intermodal•Princeton, NJ

7d•Hybrid

About The Position

The Collections Representative is responsible for achieving monthly collection performance targets, managing an assigned customer portfolio, and reconciling associated receivables. This role involves utilizing data-driven strategies and targeted outreach to reduce DSO and improve receivables performance. The representative will build relationships with customers and internal partners to resolve billing issues and disputes, ensuring timely resolution and efficient collection performance. Key responsibilities include drafting professional collection correspondence, maintaining accurate documentation in Oracle, tracing unreachable customers, and analyzing trends to identify process improvement opportunities.

Requirements

Minimum 2 year’s collections experience or related field.
Must be computer systems-oriented and proficient in excel. The ability to sort, filter, perform VLOOKUP’s and pivot tables is required.
Ability to identify problems, process resolution and implement action or solution timely.
Ability to meet deadlines; prioritize workloads and handle multiple tasks.
Must be detail-oriented, accurate, and inquisitive.
Must possess excellent analytical, conceptual, communication and interpersonal skills, in addition to the ability to think creatively.
Strong commitment and dedication to team members; operates with professionalism and integrity.
Ability to adapt in an evolving market environment, awareness to strategically pivot to meet department objectives.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target.
Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments.
Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives.
Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance.
Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance.
Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights.
Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management.
Ability to trace unreachable customers via online searches, SCAC Online and Carrier411.
Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making.