Team Lead - Clothing

Bass Pro Shops•Tulalip Bay, WA

4d•$20 - $23

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure a pleasant and productive shopping experience for customers. The Team Leader supports staffing, interviewing, selection recommendations, training, scheduling, performance feedback, coaching, and associate issue resolution in coordination with department leadership and Human Resources. The role maintains product knowledge, conducts product demonstrations, executes merchandising and pricing directives, supports special events, and contributes to inventory and display accuracy. The position also assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. This position requires regular independent judgment within company policies and procedures, including analyzing problems, assessing needs, adapting guidelines, and making recommendations that may affect policies, procedures, and practices. Starting pay is $20.00–$22.75. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during the shift.
Ability to ascend or descend ladders, stairs, and ramps occasionally.
Ability to communicate constantly to exchange information.
Ability to perform occasional repetitive motions involving the wrists, hands, and/or fingers.
Ability to occasionally operate machinery, power tools, motor vehicles, or heavy equipment.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.
Ability to occasionally work in tight or confined spaces and noisy environments.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare to-do and task lists.
Execute merchandising directives, including Top 25 and Extreme Savings items, and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Help maintain a positive, harassment-free work environment.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.