Men's Clothing Team Lead

Bass Pro Shops•Victor, NY

10d•$21 - $24

About The Position

Under the supervision of the Group Sales or Department Manager, the Men's Clothing Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant, productive, and “legendary” customer experience. The Team Lead supports staffing, interviewing, training, scheduling, coaching, performance feedback, and resolution of customer and associate concerns. The role also helps maintain product knowledge, merchandising and plan-o-gram standards, inventory and pricing accuracy, advertised displays, and special events. Other duties may be assigned. This is a full-time role with a starting pay rate of $21.00–$23.75.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the stated physical requirements, including standing or walking throughout the shift and moving objects as described in the posting.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with coordinating special events; maintaining pricing and UPC integrity; determining assortments; ensuring inventory accuracy; and displaying, signing, and pricing advertised items properly.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Maintain a positive, harassment-free work environment.
Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.