Men's Apparel Team Lead

Bass Pro Shops • Sevierville, TN

3d

About The Position

Under the supervision of the Group Sales or Department Manager, the Men's Apparel Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a productive shopping experience and a positive, team-oriented workplace.

The role assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving customer and associate concerns. It maintains product knowledge, conducts product demonstrations, supports special events, and helps ensure accurate pricing, inventory, assortments, displays, signage, and advertised items. The Team Lead helps customers make buying decisions by assessing their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The position requires regular standing and walking, communication with others, and light work involving objects up to 20 pounds constantly. It may also involve occasional lifting of objects up to 100 pounds or more with team assistance, ladder use, machinery or power tools, motor vehicles or heavy equipment, confined spaces, and noisy environments. Duties are performed within company policies and procedures, with independent judgment used to analyze problems, assess needs, and recommend improvements.

Requirements

• High school diploma or equivalent.
• Two to four years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to stand and/or walk constantly during a shift.
• Ability to communicate constantly to exchange information.
• Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more with team assistance as needed.

Nice To Haves

• Supervisory experience in retail sales.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate planograms.
• Help ensure customers have a pleasant and productive shopping experience and provide strong personal customer service.
• Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
• Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with coordinating special events and maintaining pricing and UPC integrity, appropriate assortments, inventory accuracy, and correct displays, signage, and pricing of advertised items.
• Assist with supervisory activities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental benefits
• Vision benefits
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED