Men's Apparel Team Lead

Bass Pro Shops•Sevierville, TN

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure a pleasant, productive shopping experience and a positive, team-oriented work environment. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, performance input, resolving customer and associate concerns, product knowledge, product demonstrations, special events, pricing and UPC integrity, assortments, inventory accuracy, and advertised-item displays. The role also helps customers make buying decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift; occasionally ascend or descend ladders, stairs, or ramps; communicate constantly; and occasionally perform repetitive hand, wrist, or finger motions.
Ability to occasionally operate machinery, power tools, motor vehicles, or heavy equipment; work in tight or confined spaces and noisy environments; and move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance-appraisal input, weekly work schedules, coaching, and motivation of associates.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer-service results above the company average.
Maintain product expertise through ongoing product training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems in accordance with company policies and applicable laws.
Maintain a positive, harassment-free work environment.
Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.