Men's Clothing Team Lead

Bass Pro Shops•Victor, NY

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals, and helps ensure a pleasant, productive shopping experience for customers. The Team Leader coordinates department staffing, training, schedules, coaching, and performance input; maintains product knowledge and conducts product demonstrations; and supports merchandising, pricing, inventory accuracy, special events, and advertised-item displays. The position also helps resolve customer and associate concerns and provides product recommendations and information about company programs. Performs other duties as assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift; occasionally use ladders, stairs, or ramps; communicate constantly; and perform occasional repetitive hand, wrist, or finger motions.
Ability to occasionally operate machinery, power tools, motor vehicles, or heavy equipment, and work in confined or noisy spaces.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance-appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.