Team Lead-Camping

Bass Pro Shops•Lexington, KY

16h

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Leader supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant and productive shopping experience. The role also supports staffing, interviewing, associate training, scheduling, performance feedback, coaching, and resolution of customer and associate concerns. The Team Leader maintains product expertise, conducts product demonstrations, coordinates special events, and helps ensure accurate pricing, inventory, assortments, displays, signage, and advertised merchandise. They assist customers with buying decisions and promote programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

Supervisory experience is a plus.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain corporate plan-o-grams.
Help ensure customers have a pleasant, productive shopping experience and provide strong customer service.
Assist with staffing, interviewing, selection recommendations, training, scheduling, coaching, and performance appraisals.
Help resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product knowledge and conduct product demonstrations for staff.
Assist with coordinating special events and maintaining pricing and UPC integrity, assortments, inventory accuracy, displays, signage, and advertised-item pricing.
Assist with supervisory responsibilities, including assigning and directing work, evaluating performance, addressing complaints, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by assessing their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.