Team Lead Blood Operations Driver

Versiti, Inc.•Manitowoc, WI

About The Position

Versiti’s Team Lead Blood Operations Driver is accountable for completing their own work and the work of others on time, directly coaching and overseeing staff assigned for the day, and ensuring the quality of team deliverables. The position serves as a subject matter expert in phlebotomy, blood product collection, and compliance requirements. It supports a customer-focused donor experience, strengthens donor and sponsor relationships, and works collaboratively across teams to achieve organizational goals. The role also operates mobile drive vehicles and safely transports staff, supplies, and equipment to collection sites. The Team Lead prepares and leads collection-site setup, performs donor screening and phlebotomy, monitors donor reactions, packs collected units for transport, and supports donor rebooking. The role trains and mentors team members, troubleshoots equipment and technology, reviews quality and work results, investigates discrepancies, and escalates concerns. The position follows applicable regulatory requirements, standard operating procedures, and Department of Transportation guidelines.

Requirements

High school diploma or GED required.
Relevant experience required; the posting lists 1–3 years and also states that the role typically requires a minimum of 5 years of job-related experience.
Valid driver’s license and prior driving experience required.
Demonstrated problem-solving ability and good judgment in selecting methods and techniques for solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to maintain productive workflow.
Flexibility to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.

Nice To Haves

Three or more years of phlebotomy experience is preferred.
The posting references a combination of a healthcare degree and certification; the specific qualification is unclear.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van or ProMaster and safely transport staff, supplies, and equipment.
Travel to other collection sites as business needs require.
Prepare collection sites and perform setup, including technology systems and quality control; troubleshoot and adjust as needed and plan for future site visits.
Lead donor collection teams, address issues raised by Donor Specialists, provide feedback, and follow through with team members and supervisors.
Provide excellent customer service to donors and build professional relationships with donors and sponsors.
Resolve customer issues with potential negative impact and inform the supervisor or manager.
Support future blood drives through donor conversion, rebooking, sponsor leadership, and service recovery.
Train and mentor team members in all aspects of the role.
Perform donor screening, collect donor histories, and conduct mini-physicals.
Perform phlebotomy, including automated collection using Alyx and/or Trima.
Prepare and pack units for transport.
Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, and help prevent or mitigate reactions.
Rebook donors for future appointments and facilitate the rebooking process.
Transport or carpool staff and, as needed, transport supplies and equipment.
With a valid CLD, operate mobile drive buses and safely transport staff, supplies, and equipment in accordance with DOT guidelines, arriving on time.
Lead drive setup and maintain a safe environment for donors and staff.
Achieve team automation goals, including recruiting and converting donors for automation.
Operate, troubleshoot, and perform routine maintenance on equipment.
Maintain product integrity and ensure proper donor identification.
Maintain departmental records as needed.
Participate, as needed, in validation of new processes or equipment.
Review daily work for accuracy, investigate potential discrepancies and unexpected results, and resolve them where appropriate.
Review quality results and escalate issues and concerns.
Perform root cause analysis, review, and reporting with leadership.
Use SOS to troubleshoot.
Perform other duties reasonably within the scope of the job classification, as assigned or required.
Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.